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CONDITIONS

GENERAL RESERVATIONS CONDITIONS GENERAL CONDITIONS

The reservation confirmation implies accept our general conditions by the customer. This conditions includes our cancellations and no show policy that you can find in our reservation confirmation.
-Tables cancelled 48 hours in advance won´t be charged.
-Tables cancelled with less then 48 hours will be charged a  penalty of 50 % per person, depending the choosen area.
-No show or tables cancelled with less then 24 hours will be charged the full amount per person, depending the choosen area.

RESERVATION RECONFIRMATION

We will contact you a few days before to remind you of your reservation and requesting your reconfirmation before entering into our cancellation and no-show policy period.

In addition, our reservations department will contact you the same day of your reservation, directly to the holder of each booking, with the aim of reconfirming the booking once again, the number of guests and time of arrival. In case you cannot be reached at the phone number that you have provided, it is essential that you get in touch with our reservations department for confirmation before 17.00 hours. You will be able to do this by phone or by e-mail.

DRESS-CODE

No short pants and sandals for men are allowed.

CHILDREN

Heart is an experienced created towards adults.

IN CASE THAT YOU WANT TO ATTEND WITH YOUR CHILDREN PLEASE LET US KNOW AND BE WARNED THAT THEY WILL HAVE TO LEAVE BEFORE 12:00.

TIME-TABLE

To be able to enjoy the full experience we ask you to be on time. If you have any problem arriving in time please let us know by contacting you by tel. +34 971 933 777. Arriving time would be between 21:00 and 21:30

TOLERANCE TIME

If at the time of reservation you have not arrived, we will give you 15 minutes courtesy period, after which we will make your table available to anyone else, and we will apply our cancelation or no-show policy.

Club and VIP Reservations

Heart is a space, which transforms during the night and becomes a night’s club by 01:00.

All the clients may reserve a table at the club by calling our reservation department Tel +34 971 933 777 (depending on availability) or through our website.

** Prices may change depending on the event.

GROUPS

Bookings for more than 16 pax, would be made calling to the reservations phone +34 971 933 777 or by email eventos@heartibiza.com, In the case of availability, the tables will be separated with a maximum of 16 people per table. Our commercial department will be responsible for giving you detailed information at all times.

Heart Ibiza
Paseo Joan Carles I, 17 (Ibiza 07800)
Tel. +34 971 933 777