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FAQS

¿What does the experience consists of?
HEART offers you the LIVE DINNER EXPERIENCE, a nights consisting in different acts:

I. HEART Welcome.

II. The Terrace. We will serve you a aperitif while you chose the main dishes and wines you will have later

III. Lab. The experience continues inside. There we will serve you the rest of the dinner, while you enjoy your show.

IV. Sweet moment.

V. Club.

¿What Price do I have top pay to enjoy the experience?
Heart proposes a closed Price for the LIVE DINNER EXPERIENCE, which will vary depending on the zone where your table will be.

– PREMIUM: 255€ per person
– MAIN: 215 € per person

* Prices include VAT. / Drinks are not included.

¿What does the club consists of?
Heart is a space, which transforms during the night and becomes a night’s club by 01:00.
All the clients may reserve a table at the club by calling our reservation department Tel +34 971 933 777 (depending on availability).
** Prices may change depending on the event.

¿May I enjoy the party with out having a table reservation?
Yes, of course.
**Terrace/Club: Open from 23:00 p.m (Being able to enjoy our show)
** Depending on availability.
**Prices may change depending on the event.

¿How can I make a reservation?
• By Tel. +34 971 933 777, or via Email: reservas@heartibiza.com
The club reservations will be handled by pone exclusively.
*At the moment of the reservation we will ask you for the credit card details as deposit of your reservation.

¿What is the cancelation and no-show policy?
Cancelations made 48 hr. prior to the confirmed reservation: Will have no charge.
Cancelations with in 24 hr. of the day of the reservation will be charged with 50% of the reservation.
No-show: We will charge the full amount per person of the people who do not show to the reservation.
Premium: 255 € per person
Main: 215 € per person
In case of not attending the total number of people booked, please let us know in advance. Otherwise we will charge for the total number in your original reservation.

¿What happens if I have to cancel my reservation?
All reservations will be confirmed via Email. There will be a link in the confirmation email that you may use to cancel your reservation.
If you cancel your reservation you will receive an email notification.
Please make sure to read our cancelation and no-show policy

¿What happens if I am delayed?
To be able to enjoy the full experience we ask you to be on time. If you have any problem arriving in time please let us know by contacting you by tel. +34 971 933 777.
If at the time of reservation you have not arrived, we will give you 15 minutes courtesy period, after which we will make your table available to anyone else, and we will apply our cancelation or no-show policy.

¿Can make a reservation for a large group?
For group’s larger tan 16 pax, our reservation department will contact you personally. To contact our reservation department please call us at +34 971 933 777.

¿Is Heart opens everyday?
Yes, Heart opens everyday. Our 2019 season will begin in May 23th and will finish on October 6th.

¿What is the Dress code?
Short and sandals are not allowed as dress code for man

¿Can I go with children?
Heart is an experienced created towards adults.
IN CASE THAT YOU WANT TO ATTEND WITH YOUR CHILDREN PLEASE LET US KNOW AND BE WARNED THAT THEY WILL HAVE TO LEAVE BEFORE 12:00.

¿Is there valet service?
Heart has valet parking service.